ReThink Productivity Podcast

Post Implementation Support

August 22, 2021 ReThink Productivity Season 8 Episode 3
ReThink Productivity Podcast
Post Implementation Support
Show Notes

The last in our 3 episode series with the team from Simms & Associates. Mal Breen, Michiel Lely & Fabio Rodriguez return to discuss the WFM Post Implementation Support. They cover:

  • Defining the support structure internally, where it sits and who owns it?
  • Superusers, what do they do, how important are they?
  • Managing changes in the business that need to be reflected in WFM
  • The importance of a good test and governance process