The last in our 3 episode series with the team from Simms & Associates. Mal Breen, Michiel Lely & Fabio Rodriguez return to discuss the WFM Post Implementation Support. They cover:
- Defining the support structure internally, where it sits and who owns it?
- Superusers, what do they do, how important are they?
- Managing changes in the business that need to be reflected in WFM
- The importance of a good test and governance process