Anne Mezzenga, Co-Founder at Omni Talk shares her thoughts and insight into the move towards checkout-free stores, the impact this will have on customers and colleagues.
Simon and Anne also cover:
- Is the amazon go/fresh model repeatable for others?
- How easy it is to go checkout-free?
- Will this have an impact on customer experience?
- Will we ever see a store with no colleagues e.g. full automation?
- Trends and examples in other sectors (including an amazing new personal shopping experience)
Amazon Fresh Pictures